K111's Privacy Policy — Your data, our responsibility

K111 collects various types of information to deliver its services effectively and meet legal obligations. We only collect what is genuinely necessary — we have no interest in gathering personal data beyond what is required.

Information collected at registration

• Full name and date of birth (mandatory for age verification).
• Mobile number and email address.
• Residential address and country.
• Preferred currency and language.

Information collected during KYC verification

• Copy of National ID (NID), passport, or driving licence.
• Utility bill or bank statement as proof of address.
• Photo selfie (for high-value accounts only).

Automatically Collected Information

• IP address and device type.
• Browser information and operating system.
• Time of site entry, duration of visit, and pages browsed.
• Betting patterns and transaction history.

K111 uses your data only for specific, transparent purposes. Every use of your information has a legitimate basis, and it is our responsibility to keep you informed.

Primary Use

• Account Management: Login, password reset, and security verification.
• Transaction Processing: Processing deposits and withdrawals securely.
• Customer Support: Resolving your complaints and queries.
• Regulatory Compliance: Fulfilling Anti-Money Laundering (AML) and KYC legal obligations.

Used for Service Improvement

• Personalizing your betting experience.
• Sending relevant promotions and bonus offers.
• Technical improvements to the platform and bug fixes.
• Detecting fraud and account misuse.

K111 does not share your information with any unauthorized parties. In limited circumstances, certain data may be shared with specific third parties — and this is disclosed fully and transparently below.

Authorized Third Parties

• Payment Processor: Payment providers such as bKash, Nagad, Rocket, and others — solely to complete transactions.
• KYC Verification Service: Licensed third-party identity verification providers who adhere to the same privacy standards.
• Technology Partner: For system maintenance and security, by parties bound by NDA.
• Legal Authority: Under a court order or valid request from a regulatory authority — limited to information strictly required.

When Data Is Not Shared

• To advertisers or marketing companies.
• On social media or public platforms.
• To other betting companies or competitors.
• To data brokers or analytics companies.

K111 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the site remember your preferences.

Types of Cookies We Use

• Essential Cookies: For login sessions and security — disabling these will prevent the site from functioning.
• Performance Cookies: To monitor page load speed and overall site performance.
• Preference Cookies: To remember your language, currency, and theme settings.
• Analytics Cookies: To understand which pages are visited most (anonymized data).

You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some k111 features to not function properly.

K111 does not retain data longer than necessary. Retention periods vary by data type, based on legal obligations and business requirements.

K111 uses the highest industry-standard security technology to protect your data. Our security infrastructure is continuously updated and tested.

• TLS 1.3 / SSL 256-bit: All data transfers are encrypted.
• Firewall & DDoS Protection: Server-level attack prevention.
• Two-Factor Authentication (2FA): An additional layer of security on your account.
• Penetration Testing: Regular security audits conducted by third parties.
• 24/7 Security Monitoring: Instant detection of suspicious activity.
• Data Backup: Encrypted backups stored at separate geographic locations.

K111 respects your data rights. We firmly believe you should have full control over your own information.

To exercise these rights, email us: support@k111.im — We will respond within 30 days.

K111 is strictly prohibited for anyone under the age of 18. The privacy and protection of minors is something we take very seriously.

• Age is verified at registration — date of birth is mandatory.
• Age is re-verified during the KYC process.
• Any account created with false information will be terminated and no refund will be issued.
• If a minor's account is identified, all associated data will be deleted immediately.

K111 reserves the right to update this Privacy Policy as needed. Changes may arise from updates to the law, adoption of new technology, or expansion of services.

• Members will be notified by email or SMS prior to any significant changes.
• The date of any change will always be noted at the top of the page under "Last Updated".
• Continued use of k111 after any changes have been made will be considered acceptance of the updated policy.
• If you disagree with the updated policy, you may request to close your account.

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch. Our Data Protection Team is always ready to help.

• Email: support@k111.im
• Live Chat: Help Center Instant support available.
• Response Time: Typically within 24–48 hours; up to 30 days for complex cases.

If you are not satisfied with our decision, you have the right to lodge a complaint with the data protection authority in your country.